A UK company has messed you about. Pester makes them answer.
You could do all of this yourself. That is the honest pitch — there is no secret here, just a long, fiddly process that has to be done exactly right, over about two months, while you are busy.
Pester does every step of it for you, on the day it needs doing, and does not forget.
What doing it properly actually involves
This is the whole process. Every line is something Pester does so that you do not have to, and every line is somewhere people give up.
- Work out which ombudsman covers your provider. Telecoms has two and they are not interchangeable — Sky is CISAS, BT is the Communications Ombudsman. Send it to the wrong one and you have wasted the whole wait. Where a provider is on neither of Ofcom's lists, Pester says so rather than guessing.
- Work out how long you have to wait. Almost everything online says eight weeks. That is right for energy and flights, wrong for broadband (six) and wrong for trains (forty working days, which is not the same as eight weeks once bank holidays land in it).
- Write a formal complaint citing the law that applies — the right Act and the right section for that industry, applied to your facts.
- Chase, on a schedule, getting firmer. Eight times, three working days apart, without losing your temper in writing.
- Diarise the escalation date and still remember it two months later, when you have stopped being angry and started being busy.
- Write the ombudsman submission — the dispute in order, with dates, the law, and what you are asking for.
That is hours of work spread across two months, and the step people actually fail at is the fifth one. Pester does the lot and turns up on the right day.
Every threshold and scheme above was read from the regulator's own website, and is re-checked on a schedule. The free guides show where each figure came from — take them and do it yourself if you would rather.
Free
The letter, drafted properly.
You copy it, send it and chase it yourself. No card, no trial, no subscription.
£5 — send and chase
One payment. Saves you steps 3 and 4.
- Sent in your name, you copied on everything
- Chased every three working days, up to eight times
- Their replies read and explained
£9 — and escalate
One payment. Saves you all six.
- Everything in £5
- Pester watches the clock and emails you the day you can go to the ombudsman
- The ombudsman or small-claims pack written, ready to paste
Your personal data — £9
A copy of what an organisation holds about you, deletion of it, or a complaint about how it was handled. Same machinery, different law, and the Information Commissioner's Office instead of an ombudsman. Since 19 June 2026 an organisation must acknowledge a data protection complaint within 30 days.
We do
- We write your complaint citing the specific right you are exercising and the section of the law it comes from.
- We send it to the organisation's own published data protection contact, and we show you which address we used and where we found it.
- You see the first letter before it is sent, and you are copied on every email after that, as it goes.
- If their published contact address does not work, we record the bounce and it becomes part of your evidence.
- We count the 30 days for you and tell you the day they are late.
- If they miss it, we write your ICO complaint, with the dates, the law, and what happened, ready to paste into the ICO's own form.
- One button stops everything, and nothing further goes out.
- Your case is deleted after twelve months.
We do not
- We do not promise a result, or that the ICO will act.
- We do not submit the ICO complaint for you. You do that.
- We do not give legal advice and we are not your solicitor or your representative.
- We never telephone anyone.
- We only ever contact the organisation you named.
For a copy of your data or deletion, the organisation has one calendar month, extendable by two more only if it tells you why within the first month. Every figure here was read from the law and the ICO's own pages, with the date, and is on file.
How it works
- You describe what happened and what you want them to do about it.
- Pester shows you the first letter before anything is sent. You are copied on every email after that, as it goes.
- It sends from your name, with you copied in, from an address that routes replies straight back into your case file.
- Every three working days it chases, unless they have answered — up to eight times. Then it stops, on purpose: past that point more email does not move anyone, and the ombudsman does.
- It counts the wait for you. Six weeks for broadband, eight for energy and flights, forty working days for trains — bank holidays excluded, because for trains they count.
- When the clock runs out — six weeks, eight, or forty working days, depending on the industry — it tells you, and hands you the pack.
What Pester does, and what it doesn't
It does
- Write the complaint, citing the law that applies
- Send it in your name, copying you on every email
- Chase every three working days, up to eight times
- Read their replies and tell you what they actually said
- Tell you the day you can escalate, and write the pack (£9)
It does not
- Promise you a result. Nobody honest can, for £9
- Submit an ombudsman form or a court claim for you — you do that
- Give legal advice, or act as your solicitor
- Telephone anyone, ever
- Touch banks, insurance, credit, pensions or investments, or personal injury, housing, employment, benefits or criminal injury
If they ignore you anyway, you still end up with a properly written complaint, a record of being ignored, and — on the £9 option — the pack that takes it to someone who can make them answer. That is what you are buying.
Before you trust it with your name
Pester sends email that displays your name, so it is fair to ask what it does with it.
- You are copied on every single email, as it goes.
- You see the first letter before it is sent, and every email after it as it goes.
- One button stops it, and nothing further goes out.
- It never phones anyone, and never contacts anyone but the company you named.
- Your case is deleted after twelve months. Nothing is sold, and there is no tracking.
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